Terms and Conditions
1. Scope
These terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.
2. Contractual partner, conclusion of the contract, correction options
The purchase contract is concluded with Pfeifen Heinrichs - Peter Heinrichs GmbH & Co.KG.
The presentation of the products in the online shop does not constitute a legally binding offer but an non-binding online catalog. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order using the correction aids provided and explained during the ordering process. By clicking the order button, you submit a binding offer for the goods in the shopping cart. The confirmation of receipt of your order will be sent by email immediately after the order has been submitted.We will accept your offer within two days by:
sending a declaration of acceptance in a separate email or
if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The execution time of the payment transaction depends on the respective selected payment method (see under "Payment").
The relevant alternative for you depends on which of the listed events occurs first.
3. Contract language, storage of the contract text
The languages available for the conclusion of the contract are: German, English We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.4. Delivery conditions
In addition to the stated product prices, shipping costs may also apply. You can find more information about any applicable shipping costs in the offers. You generally have the option of picking up your order at Pfeifen Heinrichs - Peter Heinrichs GmbH & Co.KG, Voltastr.17, 50129 Bergheim, Germany during the following business hours: Mon. - Fri. 09:00 - 18:00, Sat. 09:00 - 16:005. Payment
In our shop, the following payment methods are generally available:Advance payment
When choosing the payment method in advance, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
With the submission of the order, you provide your credit card details. After your identification as the rightful cardholder, the payment transaction is carried out automatically, and your card is charged.
SEPA direct debit
By submitting the order, you grant us a SEPA direct debit mandate. We will inform you of the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we request our bank to initiate the payment transaction. The payment transaction is carried out automatically, and your account is debited. The account will be debited after you have received the goods. The deadline for the advance announcement of the date of the account debit (so-called prenotification period) is 3 days.
Sofort by Klarna
After submitting the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount via Sofort, you must have an online banking-enabled bank account, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterward by Sofort, and your account will be debited.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires successful address and credit checks and is made directly to Klarna. You will receive further information on the respective payment option and during the ordering process.
Purchase on account via Klarna
The invoice amount is due after the goods have been shipped and the invoice has been received.
Installment purchase via Klarna You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 euros.
Cash payment upon collection
You pay the invoice amount in cash upon collection.
6. Retention of title
The goods remain our property until full payment has been made.7. Transport
damages If goods are delivered with obvious transport damages, please report such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.8. Warranty and guarantees
8.1 Defect liability law The statutory defect liability law applies.8.2 Guarantees and customer service Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
9. Liability
We are always fully liable for claims resulting from damages caused by us, our legal representatives, or vicarious agents:in case of injury to life, body, or health,
in case of intentional or grossly negligent breach of duty,
in case of guarantee promises, if agreed, or as far as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the liability is limited in amount to the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
10. Code of Conduct
We have committed ourselves to the following codes of conduct:- Trusted Shops Quality Criteria
-https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. Consumers have the opportunity to use this platform to resolve their disputes.To resolve disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Out-of-Court Dispute Resolution Body for Consumers and Entrepreneurs e.V., Hohe Straße 11, D-04107 Leipzig, www.streitbeilegungsstelle.org. We will participate in a dispute resolution procedure before this body.